We’re Here to Help

Have a question about your order, a product, shipping, or anything else?

The Jadiez team is here to help. Whether you need assistance choosing the perfect piece or have a question about an existing order, simply get in touch and we'll be happy to assist.

We'd love to hear from you.

Get in Touch

Customer Support

For questions about products, orders, shipping, returns, or general enquiries, please contact our customer support team.

Email: jadiez786@gmail.com

We aim to respond to all enquiries within 1–2 business days.

Order Enquiries

Already placed an order?

Please include your order number in your message so we can locate your order and assist you as quickly as possible.

For example:

Order #JD1234

This helps our team provide you with a faster response.

Frequently Asked Questions

Before contacting us, you may find the answer you're looking for in our FAQs.

You can find information about:

• Shipping & delivery

• Order tracking

• Returns & exchanges

• Product care

• Jewellery materials

• Payment options

• Order changes

[Visit Our FAQs]

Product Questions

Not sure which piece is right for you?

We're happy to help.

Whether you're looking for an everyday necklace, a meaningful gift, a statement ring, or a timeless piece to add to your collection, reach out to us and our team will do our best to guide you.

Shipping & Delivery

We proudly serve customers across New Zealand and Australia.

If you have questions about delivery times, tracking, or your shipment, please contact us with your order number and we'll be happy to assist.

Contact Form

Name
Your full name

Email
Your email address

Order Number (Optional)
If you're contacting us about an existing order

Subject
What can we help you with?

Message
Tell us how we can help.

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Our Promise

At Jadiez, we believe great customer service is just as important as great jewellery.

We’re committed to providing a friendly, helpful, and professional experience from the moment you discover Jadiez to the moment your jewellery arrives.

Have a question?

Don't hesitate to reach out — we're here to help.

Jadiez

Timeless Jewellery. Made for Your Story.

Serving customers across New Zealand & Australia.