Refund policy

Jadiez Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Change of Mind Returns (7-Day Window)
If you simply change your mind, items requested for return within 7 days of receipt are eligible for an exchange
only — not a full refund. To be eligible:
The item must be in the same condition you received it: unworn or unused, with tags, and in its original
packaging.
You'll need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Inspection
All returned items are inspected upon arrival before any refund or exchange is processed.
If the item shows damage, wear, or is not in its original condition, the cost of the damage will be deducted from
your refund.
Return Fees
The following fees apply to all returns:
NZ$15 admin fee
NZ$10 return shipping charge
These fees will be deducted from your total refund amount.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you
received the wrong item, so we can evaluate the issue and make it right. Items that arrive damaged, defective, or
incorrect due to our error are not subject to the admin or shipping fees above.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom or personalized jewelry (engraved items, custom sizing, or made-to-order pieces)
Earrings, due to hygiene reasons
Items showing signs of wear, resizing, engraving, or alteration after delivery
Items missing original packaging or tags
Please get in touch if you have questions about your specific item.
We cannot accept returns on sale items, clearance items, or gift cards. No return or refund policy applies to
clearance offers — all clearance sales are final.
Exchanges
The fastest way to get what you want is to request your exchange within the 7-day window above. Once your
returned item is received and inspected, we'll process your exchange for the replacement item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel
or return your order within 14 days, for any reason and without justification. As above:
The item must be in the same condition you received it: unworn or unused, with tags, and in its original
packaging.
You'll need the receipt or proof of purchase.
Standard inspection and applicable fees (admin fee, shipping charge, and any damage deduction) still apply.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved
or not. If approved, you'll be automatically refunded to your original payment method within 10 business days,
less any applicable fees or damage deductions. Please note it can take additional time for your bank or credit
card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please get in touch with us.